Extreme news reporter Liu Dongli

Newly bought a mold is molded in a mold, contacting the manufacturer for sale, it is charged 180 yuan. The goods are still in the warranty period, who should this cost? On September 6th, Ms. Zhou, who lives in Hankou, expressed his inner doubts to the ultimate journalist.

In December last year, Ms. Zhou purchased a leiner in a family building area near Hankou Railway Station, including bed frame and mattress. In May of this year, when Ms. Zhou turned the mattress, I found that the white mattress was covered with mildew and called the salesperson at the time. Salespeople said that after the issue is sold, it should be found for manufacturers.

Ms. Zhou recalls that she passed 114 to Hubei Lele Bedding Group Co., Ltd. (hereinafter referred to as Lianle Company) phone and dialing, the other party called replacement processing in the phone. At the beginning of June, Lianle Company arranged two workers to move the mattress in Ms. Zhou family, but must charge 180 yuan to move. “At the time, I didn’t pay much at home. In order to solve things as soon as possible. The other party did not develop a ticket did not give a receipt.” Ms. Zhou said that his family also told her to move the mattress from his 8th floor. Since there is no elevator, the floor is high, the workers have dragged the mattress on the ground, causing the mattress side to be grown.

A few days later, the other party delivered the “new” mattress, she pulled the zipper outside the mat, and found that there was a trace of wear. Recall the scene of the mattress at the time, Ms. Zhou speculated that Lele did not replace the new mattress for her, but replaced the sleeper stains.

The mattress is still in the warranty period, and there is a problem that the problem should be retired. Why do you charge 180 yuan to move? Ms. Zhou has dials 12345 Mayor hotline many times.

After investigation, the market supervision department has been investigated, “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “” “”

This is more like Ms. Zhou. It doesn’t matter: what transportation generated by the quality of the warranty period is the consumer payment?

On September 6, the extreme news reporter contacted the launch of Lele Company. A high-surked staff said that the mattress is molded in the mold, which is caused by the permutation of the family bed. It is not a criminal quality problem. It can only be replaced by the replacement fabric. 180 yuan charged by 180 yuan is the cost of the fabric, not a handling fee.

The reporter told her that the results of the survey of the market regulatory authorities showed that carrying charges and labor costs were charged. She also said: “Then I don’t know much.”

For Lianle Company, Ms. Zhou said that it could not be recognized: “The whole machine consists of bed and mattresses, which are bought in Lele, even if the mattress caused by the longichi of the bed is molded, that should also be made by the manufacturer After the sale is responsible! “

In this regard, the staff insisted that whether it is a bed or a mattress mold, the lady is not properly used, and the environmental moisture is not product quality.

Ms. Zhou showed the Hubei Lele Group sales order, which showed the three items including solid wood bed, luxurious bed, brown fiber mattress, and the sales shipping cost was 20 yuan, totaling 4132 yuan. Delivery date is December 12, 2020.

So, does this 180 yuan cost bears the consumer?

Hu Cuilan, director of the Ministry of Legal Affairs of Hubei Provincial Consumer Council, believes that according to Article 24 of the Consumer Rights and Interests Protection of the People’s Republic of China, the merchandise provided by the operator does not meet the quality requirements, consumers can follow the national regulations, the parties agree to return Or require the operator to perform the obligation of replacement, repair and other obligations. If there is no national regulation and the parties agree, consumers can return within 7 days from the date of receipt of the goods; after seven days, if they meet the legal dismissal conditions, consumers can return in time, do not meet the legal dismissal of contract conditions, can require the operator to perform replacement , Repair and other obligations. In accordance with the provisions of the preceding paragraph, the return, replacement, repair, and operators should bear the necessary costs such as transportation. In this case, if there is a quality of the goods, the parties have reached the replacement of new goods, and the operators should change the goods in accordance with the agreement, not “repair”. Operators should be responsible for transportation and repair of quality problems.

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